Research Note: New Relic, A Leading Software Analytics Company Headquartered
Corporate Overview
New Relic, founded in 2008 by Lew Cirne, is a leading software analytics company headquartered in San Francisco. The company's cloud-based platform provides real-time insights into software performance, enabling organizations to quickly detect and resolve issues. New Relic went public in 2014 and has since expanded its product suite to cover application performance monitoring, infrastructure monitoring, digital customer experience, and AIOps capabilities. Under the leadership of CEO Bill Staples, New Relic has focused on simplifying its pricing model, enhancing its observability platform, and expanding its partner ecosystem to better serve enterprise customers. The company's commitment to innovation and customer success has earned it a strong reputation in the market, with over 17,000 paid business accounts spanning a wide range of industries.
Product Suite
New Relic's observability platform offers a comprehensive set of tools for monitoring, analyzing, and optimizing software performance across the entire technology stack. The company's flagship product, New Relic One, provides a unified view of application performance, infrastructure health, and digital customer experience. New Relic's application performance monitoring (APM) capabilities enable deep visibility into application behavior, while its infrastructure monitoring solution offers real-time insights into server and cloud environments. The platform's AIOps capabilities leverage machine learning to identify anomalies, predict potential issues, and provide intelligent recommendations for remediation. New Relic's extensible architecture and robust API enable seamless integration with existing tools and workflows, making it a versatile choice for organizations of all sizes.
Title: GartnorGroup evaluation
Strengths
New Relic's unified observability platform provides end-to-end visibility into application performance, infrastructure health, and digital customer experience. The company's APM capabilities are among the best in the industry, offering deep code-level insights and distributed tracing for modern microservices architectures. New Relic's intuitive user interface and customizable dashboards make it easy for teams to visualize and analyze performance data. The platform's AIOps features enable proactive issue detection and intelligent alerting, reducing noise and facilitating faster problem resolution. New Relic's commitment to simplicity and ease of use, coupled with its extensive integration ecosystem, makes it an attractive choice for development and operations teams.
Weaknesses
While New Relic's infrastructure monitoring capabilities are solid, they may not be as comprehensive as some dedicated infrastructure monitoring tools. The platform's network monitoring features, while adequate, may not suffice for organizations with complex networking requirements. Some users have reported that New Relic's pricing model, although simplified, can become costly for larger deployments or high-volume data ingestion. The company's AIOps capabilities, while promising, are still maturing and may not match the depth and sophistication of some specialized AIOps platforms. Some customers have experienced challenges with the learning curve associated with fully leveraging New Relic's advanced features and customization options.
Bottom Line
New Relic's observability platform offers a comprehensive and user-friendly solution for monitoring, analyzing, and optimizing software performance. The company's strong APM capabilities, intuitive interface, and extensive integration options make it a compelling choice for development and operations teams seeking to ensure application reliability and customer satisfaction. While New Relic's infrastructure and network monitoring features may not be as robust as some specialized tools, the platform's unified approach and AIOps capabilities provide significant value for organizations looking to streamline their observability efforts. As New Relic continues to invest in platform enhancements and expand its partner ecosystem, it is well-positioned to maintain its leadership in the observability market. Organizations seeking a comprehensive, cloud-based observability solution should strongly consider New Relic, particularly if application performance and digital customer experience are top priorities.