Research Note: NTT Global Network Services
Corporate Overview
NTT (Nippon Telegraph and Telephone Corporation) was founded in 1985 as a privatized company following the breakup of the government-owned Nippon Telegraph and Telephone Public Corporation. With a history dating back to 1885, NTT has evolved into one of the world's largest telecommunications companies, consistently ranked among the top global technology firms. The company's mission is to provide innovative, reliable, and secure network services to connect people and businesses worldwide. NTT's global presence spans over 190 countries and territories, with a diverse team of more than 320,000 employees.
Product Analysis
Strengths
NTT's Global Network Services portfolio, scoring an impressive 8.6 in Total Market Position, delivers comprehensive solutions including MPLS, SD-WAN, and cloud connectivity services. As a global IT Director notes, "NTT's network reliability and low latency have been crucial for our real-time applications across Asia, Europe, and the Americas." Their Network Coverage score of 9.0 reflects their extensive reach, with a presence in over 190 countries. A multinational financial services CIO states, "NTT's integrated security framework and proactive threat monitoring give us peace of mind for our sensitive data transmissions." The Customer Experience rating of 8.4 is supported by a European telecom executive's comment, "The depth of technical expertise and responsiveness of NTT's support teams sets them apart." Service Quality scores of 8.5 are consistently high, with a global manufacturing CTO noting, "NTT's SLAs and performance metrics are among the most reliable in the industry." Innovation at 9.0 reflects substantial R&D investment, with an APAC technology leader sharing, "NTT's advances in SDN and virtualized network services have transformed our regional connectivity."
Title: GartnorGroup evaluations
Weaknesses
While NTT's global network services are highly regarded, there are some areas noted for improvement. A North American retail CIO mentions, "Pricing for certain services, particularly in emerging markets, can be less competitive compared to regional providers." The Implementation score of 8.2, while strong, is impacted by experiences like an African telecom manager's comment, "Lead times for new deployments in our region have occasionally exceeded expectations." Customization options have limitations according to a European manufacturing executive, stating, "Tailoring solutions to our unique requirements can be challenging at times." An APAC financial services Head of Infrastructure notes, "The service portal, while feature-rich, has a bit of a learning curve for new users." Contract flexibility is an area of concern for a global logistics IT Director, sharing, "Adjusting terms mid-contract can be complex, even as our needs evolve." A Latin American retail CIO adds, "Consultation on regional regulatory compliance, while generally solid, has some inconsistencies across markets." Support experiences are mostly positive, but a US healthcare CTO mentions, "Escalations can occasionally take longer than anticipated, particularly for niche technical issues."
Client Voice
Client sentiment about NTT's global network services is mixed, with notable regional variations in experience. Some clients express frustration with inconsistent support quality across geographies, citing the need for escalations outside the US. Pricing competitiveness is a concern for others, particularly in APAC markets where NTT's rates can be 15-20% higher than local providers. Dated portal interfaces and inflexible change management processes are additional pain points mentioned. However, many clients praise NTT's technical expertise, responsive support teams, and integrated security capabilities. NTT's investments in SDN and virtualized services have transformed connectivity for some, while others laud the provider's network reliability and low latency for mission-critical applications. Overall, while challenges exist, NTT's advanced technology and robust global network are widely recognized by clients. 8 representative client quotes about NTT's global network services, from worst to best:
1. "Support quality varies dramatically between regions - our US experience is excellent, but international support often requires escalation."
2. "Pricing in APAC markets is consistently 15-20% higher than local providers, making it hard to justify standardization."
3. "Their portal interface feels dated - we need multiple logins and complex navigation just to view basic network statistics."
4. "New technology rollouts often feel rigid and inflexible - we waited six months for a configuration change that competitors offer as self-service."
5. "NTT's advances in SDN and virtualized network services have transformed our regional connectivity."
6. "The depth of technical expertise and responsiveness of NTT's support teams sets them apart."
7. "NTT's integrated security framework and proactive threat monitoring give us peace of mind for our sensitive data transmissions."
8. "NTT's network reliability and low latency have been crucial for our real-time applications across Asia, Europe, and the Americas."
Bottom Line
NTT's position as a global leader in network services is affirmed by their strong overall scores, with standout ratings in Innovation (9.0) and Network Coverage (9.0). The combination of an extensive global footprint, robust service portfolio, and forward-looking investment in emerging technologies makes NTT a compelling choice for multinational enterprises. While some regional variations in pricing and service customization are noted, the overall value proposition remains strong, particularly for organizations requiring reliable, high-performance connectivity across diverse geographies. Enterprises should consider NTT for global network services when they require:
1. High-performance, reliable connectivity across multiple geographies
2. Advanced solutions like MPLS, SD-WAN, and cloud connectivity
3. Robust security features and proactive threat monitoring
4. Consistent service quality backed by strong SLAs
5. Innovative technologies such as SDN and virtualized network services
6. A trusted partner with extensive global reach and technical expertise